We offer refunds and exchanges within the first 5 days from the date of your purchase. If 5 days have passed since your purchase, we will not offer a return, exchange, or refund of any kind.
Eligibility for Returns and Exchanges
To be eligible for a return or exchange:
- Condition: The purchased item must be unused and in the same condition as you received it.
- Packaging: The item must have its original packaging.
- Sale Items: If the item was purchased on sale, it may not be eligible for return or exchange.
- Damaged Product: If the product you receive is damaged, simply WhatsApp us at 9319099466. Our team will assist you promptly.
- Refund Process: Once our courier partner picks up the returned item and delivers it to our warehouse for inspection, we will process your refund immediately
Only items found to be defective or damaged will be eligible for replacement based on an exchange request.
Exemptions
Certain categories of products/items may be exempt from returns or refunds. These categories will be identified to you at the time of purchase.
Return/Exchange Process
For accepted return/exchange requests:
- Inspection: Once your returned product is received and inspected by us, we will send you an email to notify you of the receipt.
- Approval: If the return/exchange is approved after our quality check, your request will be processed in accordance with our policies.
By using the Platform, you acknowledge that you have read, understood, and agreed to this Refund and Exchange Policy.